Refund & Exchange Policy
Overview
At Xpert Perfumes, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are happy to assist with a refund or exchange under the conditions outlined below.
Eligibility for Refund or Exchange
You may request a refund or exchange if:
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The product is damaged, defective, or incorrect
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The request is made within 48 hours of delivery
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The product is unused, unopened, and in its original packaging
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or exchange unless damaged or incorrect:
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Opened or used perfumes, attars, or air fresheners
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Items without original packaging
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Products purchased during promotions or clearance sales
Refund Process
Once your return is approved and inspected:
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Approved refunds will be processed to the original payment method
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Refund processing time may take 7–10 business days
Shipping charges are non-refundable, unless the return is due to our error.
Exchange Process
If you prefer an exchange:
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Exchanges are subject to product availability
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Any price difference must be paid by the customer
Contact for Refunds & Exchanges
To initiate a request, please contact us with your order details:
Email: support@xpertperfume.com
Phone: [your contact number]
