Customer Support
At Xpert Perfumes, your satisfaction is our priority. Our Customer Support team is here to assist you with any questions, concerns, or assistance you may need regarding our products and services.
How We Can Help
You can contact our support team for assistance with:
-
Order status and tracking information
-
Product details and fragrance recommendations
-
Refunds, exchanges, and returns
-
Payment or checkout issues
-
Shipping and delivery inquiries
-
Account or website-related support
We strive to provide timely and helpful responses to ensure a smooth shopping experience.
Contact Our Support Team
If you need assistance, please reach out to us using the details below:
📧 Email: [your support email here]
📞 Phone / WhatsApp: [your contact number]
Our support team is available Monday to Saturday, from 10:00 AM to 7:00 PM (excluding public holidays).
Response Time
We aim to respond to all inquiries within 24–48 business hours. During peak periods, responses may take slightly longer, but we assure you that every query is handled with care.
Order-Related Support
For faster assistance, please include the following details in your message:
-
Order number
-
Registered email or phone number
-
Brief description of the issue
This helps us resolve your request more efficiently.
Feedback & Suggestions
We value your feedback. If you have suggestions or ideas to improve our products or services, feel free to share them with us. Your input helps us serve you better.
Need Immediate Help?
Before contacting support, you may find quick answers on our:
-
Refund & Exchange Policy
-
Shipping Policy
-
Privacy Policy
-
Terms & Conditions
Thank you for choosing Xpert Perfumes.
We are always here to help you enjoy a seamless and delightful fragrance experience.
